Terms & Conditions

General Terms and Conditions:

Terms and conditions

Ticket is proof of the agreement of transport between Fortuneline Transport, the purchaser of the ticket and the passenger. The terms and conditions on this ticket are the entire agreement between the passenger and Fortuneline Transport exclusion of liability. All persons entering Fortuneline Transport coach, coaches, vehicles, premises or premises under its control, do so entirely at their own risk.

Fortuneline Transport will not be liable for any loss or damages (including consequential or special damages or loss of profits), loss of life, bodily injury or damage to or loss of property, of whatsoever nature and howsoever caused, and whether or not caused by Fortuneline Transport , its directors, its officers, servants, agents or any other persons associated with Fortuneline Transport , arising out of or connected in any way with the transportation or non-transportation byFortuneline Transport of any passenger or persons and / or their property, except if such loss or damage arises directly or indirectly from gross negligence or wilful misconduct of Fortuneline Transport or any other entity controlled by Fortuneline Transport . Passports: Passports, visas and any other health related requisites that are needed for cross border routes will and remain the sole responsibility of the passenger. Fortuneline Transport accepts no responsibility for passengers who are not in possession of proper and valid travel documents, or where entry to any country or territory is refused to any person for any reason. No passenger shall have any claim of any nature against Fortuneline Transport or its appointed agents, should he/she be prevented from undertaking or continuing with any journey as a result thereof. By accepting the terms and conditions the passenger makes the following declaration: I hereby declare that I intend to cross an international border into a neighbouring country. I also declare that all my travel documents, including my passport, are valid and that my passport has more than thirty days before expiry date. I also declare that I am in possession of my vaccination card and that all my inoculations are up to date as prescribed by the relevant authorities. I hereby give an undertaking that, if any of the above declarations are false, that I will be restrained from travelling further and will disembark from the coach and that I will return to the destination of my choice, at my own cost and per my own arrangement. I hereby indemnify Fortuneline Transport , of any obligation towards myself to transport me to any destination as per ticket obtained, and that no form of refund will be claimed due to incorrect travel documents.

Cancellations, refunds and transfers : Cancellations are possible for tickets paid in full. Fortuneline Transport will issue a refund of 90% of the original value a full 24 hours prior to departure .No cancellation of ticket will be entertained at departure time. A full refund will be issued for cancellations resulting from death or hospitalisation by the person in whose name the ticket has been issued. In the event of transfers, or issuing a ticket to a later date, only 90% of the original value paid will be used for the transfer, subject to the availability of seats on that particular or future date. A 24 hour notice must be given for a transfer otherwise the full value of the ticket is lost.

Timetables and schedules : Fortuneline Transport will make every effort to ensure its scheduled timetables are adhered to, however Fortuneline Transport does not guarantee any arrival or departure times, neither does it accept any liability for any inconvenience experienced by any person, due to a delay or cancellation of any service for whatever reason. Fortuneline Transport makes every effort to ensure connections with other transport operators, where appropriate. However, no liability can be accepted by Fortuneline Transport for loss or damage caused by any failure to make such connections with other transport operators, except if such loss or damage arises directly or indirectly from the gross negligence or wilful misconduct of Fortuneline Transport.Fortuneline Transport reserves the right to cancel any of its services for any reason without prior notice, but a full refund will be given. Fortuneline Transport will not be liable for loss or damages incurred by passengers as a result of such cancellation, except if such loss or damage arises directly or indirectly from the gross negligence or wilful misconduct of Fortuneline Transport.

Children : Children under 10 years old will not be allowed to travel alone on any Fortuneline Transport vehicle, and must be accompanied by a parent or guardian older than 18 years. Children between 11 and 18 years that are not accompanied by a guardian or a parent must present a copyof their certified birth certificate and an affidavit from both parents indicating who their children will be travelling with. Children below 2years will travel free on all Fortuneline Transport vehicles with proof.

Departure Times: Passenger must be at the departure point 30 minutes prior to departure. Check in closes 5 minutes before departure time, and any passenger arriving later than 5 minutes before departure time will have their space availed to next passenger on a ‘first come first served basis”.

Passenger Luggage: Each fare paying passenger is permitted to take free of charge and at own risk luggage not exceeding a total mass of 30 kilograms or 80cm x 60cm x 30cm in size. Excess kilograms will be charged at rates applicable and currently N15 per kilogram. Any additional checked-in luggage will be charged at N300 per bag and will be accepted subject to availability of space. Fortuneline Transport reserves the right to refuse carriage of any luggage that does not conform or comply with these regulations. Passengers will be given a luggage tag when boarding. Unaccompanied luggage will not be carried. Fortuneline Transport is not responsible for loss or damage to passenger’s luggage, except if such loss or damage arises directly or indirectly from the gross negligence or wilful misconduct of Fortuneline Transport or any person acting for and controlled by Fortuneline Transport .

Insurance: Fortuneline Transport does not provide any insurance cover for its passengers, their property or luggage. All passengers should insure that they are adequately insured.

Drugs, Weapons and illegal Items: Fortuneline Transport will not participate in any way whatsoever in the transportation of drugs, weapons or illegal items and will cooperate in full with authorities in any country, to prevent the transportation of these items in its vehicles. The carrying of firearms, ammunition and or fireworks is strictly not permitted on any of Fortuneline Transport vehicles.

Pets : No pets will be allowed on Fortuneline Transport vehicles.

Tickets : Tickets are valid for the use only of by the persons to whom they are issued and for the date and time shown thereon. It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. Any alteration to a ticket will render it invalid. Any change requires the re-issuing of a replacement ticket by Fortuneline Transport and an administration fee will be levied provided that the issuing of an incorrect ticket was not as a result of Fortuneline Transport negligence or wilful misconduct. Only tickets purchased from Fortuneline Transport will be valid and binding for any Fortuneline Transport  journey for the dates and times they have been issued for. Any Fortuneline Transport tickets obtained from any other place or person not being a Fortuneline Transport agent, will be void and the bearer of such tickets shall have no claim whatsoever against Fortuneline Transport and/or any its directors, officers, servants, agents, or any other person acting on behalf of Fortuneline Transport for damages herein.

General : Fortuneline Transport reserves the right to refuse to transport or continue to transport, any passenger(s) , provided that such refusal is not based on unfair discrimination. Fortuneline Transport will not refuse to transport passengers merely based on the fact that they are physically challenged. Fares are subject to change without prior notice from Fortuneline Transport . Smoking and the use of alcohol or drugs on any of our vehicles is strictly forbidden by law and shall not be allowed on Fortuneline Transport vehicles. Fortuneline Transport reserves the right not to transport any passenger who enters any Fortuneline Transport vehicle under the influence of drugs and alcohol.

Cancellation Policy:

Less than 1 hours from the station departure time 100% Cancellation Charges
Between 1 to 3 days before station departure time 15% Cancellation Charges
Between 3 to 7 days before station departure time 10% Cancellation Charges
Between 7 to 30 days before station departure time 5% Cancellation Charges

Wish you a Happy and Comfortable Journey

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